Stoiximan is committed to promoting and applying responsible gaming practices, focusing on prevention, awareness and – where needed – support in matters related to addiction. We believe it is our responsibility to ensure an enjoyable and safe experience, protecting our members from problematic behaviours.
🛠️ Responsible Gaming Tools & Practices
Stoiximan provides tools that allow you to keep full control of your activity:
- Deposit limits
- Loss limits
- Session time limits
- Activity blocks (in specific sections or overall)
- Time / win / loss notifications
- Withdrawal cancellation block
- Self-exclusion (temporary or permanent)
📍 All of the above can be found under My Account → Player Protection.
Permanent self-exclusion is irreversible.
Each tool has minimum timeframes and, once you set a limit, the selected period must pass before changes can be made. You cannot reduce a limit during its active period.
🧩 How to Recognise a Possible Problem
Wondering if you may be starting to lose control?
Answer the following questions honestly:
- Do games take time away from your work, studies or family?
- Do you play in order to solve financial problems?
- Have you lost interest in other activities?
- Have you lied, borrowed or taken money in order to “win it back”?
- Do you feel the urge to “chase losses” after losing?
- Do you feel guilt or anxiety about your gaming behaviour?
👉 If you answered “yes” to even one of these questions, take the self-assessment test on the Responsible Gaming page.
đź“ž Support Lines
If you feel you need help or guidance, you can contact KETHΕA:
- Addiction Helpline 1145 (Mon–Fri 09:00–17:00)
- Gambling Helpline 1114 (Mon–Fri 09:00–17:00)
Or visit the official organisations:
Of course, you can always reach out to the Stoiximan Customer Support Team for guidance.
⚖️ How to Stay in Control
Playing games of chance should always be done in moderation and for entertainment. Remember:
- Do not treat gaming as a source of income.
- Avoid “chasing losses” — it is not a solution.
- Only bet amounts whose loss will not affect you.
- If you feel pressure or anxiety, stop and talk to someone. Use the tools under My Account → Player Protection.
🧱 How to Temporarily or Permanently Close Your Account
You can choose temporary or permanent exclusion via My Account → Player Protection, with the following options:
- 24-hour break
- Self-exclusion for 1, 2, 6 or 9 months
- Permanent self-exclusion
If you wish to permanently delete your account, you can do so via the section “Data Protection Rights” → “Right to Erasure”.
Important: Once you set a limit, it is binding. It can only be increased, not reduced.
đźš« Age Limit
Participation is only allowed for individuals over 21 years old.
Stoiximan carries out regular age checks and random verifications.
If an underage player is detected:
- The account is permanently closed,
- Winnings are forfeited,
- And a report to the competent authorities may follow.
đź“Ť If you share your device with minors, use parental control tools such as: www.netnanny.com or www.cyberpatrol.com.
đź”— More
You can read more about Responsible Gaming on the dedicated page.
⚠️ If an addiction pattern is identified, Stoiximan reserves the right to apply preventive measures, such as restrictions or account closure, in order to protect the player.