You can use Stoiximan’s services through:
- 🌐 Your device’s browser
- 📱 The mobile app for Android and iOS
- 🕶️ VR (Virtual Reality) mode via Oculus Rift and HTC Vive
If your device does not support Android or iOS, you can still access Stoiximan directly through its browser.
Below you’ll find technical information about the platform and what you can do in case of any issues.
🍪 What Are Cookies?
Cookies are small files stored on your device when you visit a website. They help us:
- improve functionality and security of our platform,
- understand how you use our services,
- and provide a more personalised experience.
📘 Example:
If we notice many members have trouble locating Fantasy Games, we may add a shortcut on the homepage for easier access.
There are different types of cookies (functional, promotional, analytical, etc.), and you can manage or delete them anytime.
🔗 Learn more:
Privacy Policy – Stoiximan
Europa Web Guide
All About Cookies
🎮 Issue with a Virtual Event
If a Virtual event is delayed or freezes, two situations may apply:
-
The issue comes from your connection or device
→ The result remains valid, as the event has been completed correctly on our systems.
(Like a TV freeze — the match continues in real time.) -
The issue comes from a technical malfunction on Stoiximan’s side
→ The event is cancelled and all bets are refunded.
Fair play is always our top priority.
📲 The App Is Freezing or Slowing Down
If the app freezes, delays or closes unexpectedly, try the following:
- Check that your device has sufficient free storage.
- Make sure you are using the latest version of the app.
- Check your internet connection — restart your Wi-Fi router if needed.
- Clear the app’s stored data (from your device settings).
- Uninstall and reinstall the app.
💡 If the issue persists, please contact our Support Team.
It’s helpful to have ready:
- a screenshot or video of the issue,
- and your device’s OS version (Android/iOS).
🎰 Live Casino Has Frozen
If you have already placed a bet in Live Casino and your connection drops, don’t worry:
the round will continue normally, and once you reconnect you’ll see the final result.
If you won, the winnings will already be credited to your account.
🧩 Technical Issue in Casino or Slots
If a malfunction occurs (e.g. a round freezes, winnings don’t appear):
- Go to Account → History → Transactions
- Locate the round ID and copy it or take a screenshot
- Contact the Support Team and provide the round ID
Our team will investigate immediately and, if necessary, contact the game provider to resolve the issue.
🔒 I Was Logged Out Automatically
This is not a technical issue — it is a security feature.
For your protection, the system logs you out automatically after 20 minutes of inactivity.
💡 If you are logged out, simply log in again.
Remember: never leave your account open on a shared device.