We always recommend contacting our Customer Support Team first, as most issues that may arise are 100% manageable and can be resolved quickly.
You can reach us through any of the available communication methods at the bottom of our page, and you can find more details in the article [Contacting Stoiximan].
🧾 Submitting a Complaint
If, after contacting our support team, you still wish to submit an official complaint, dispute, or claim, you can fill out the form found [here].
Your complaint may concern any matter related to:
- the games conducted through Stoiximan, or
- any related transactions performed through the platform.
⏱️ Submission Deadline
Your complaint must be submitted:
- within 48 hours
- from the following day after the incident occurred.
It must include a brief summary of:
- the description of the incident,
- the exact time it took place,
- the reasons for submitting the complaint,
- and any relevant details that support and document the case.
🪪 Required Documentation
Your complaint must be accompanied by valid proof of identity, such as:
- National ID Card
- Passport
- or another equivalent identification document
This is necessary so that we can verify your identity and properly review your request.
⚖️ Handling & Escalation
Stoiximan reserves the right not to respond to:
- vague or incomplete complaints,
- repeated complaints submitted in an abusive manner.
If you receive a response and are not satisfied with the outcome, you may request that your complaint be reviewed by the HGC (Hellenic Gaming Commission – Ε.Ε.Ε.Π.) within 10 days from the date our response was communicated to you.
In such cases, Stoiximan is obligated to forward all relevant information to the HGC.
✅ Summary
- Contact Customer Support first.
- If needed, submit the complaint form within 48 hours.
- Attach your identification document.
- If you are not satisfied with the response, you may escalate the case to the HGC within 10 days.