If a game round gets “stuck”, you don’t receive your winnings, or you notice an issue with a bonus, don’t worry! Our team is here to assist you right away.
đź“ž What You Need to Do
- Contact us using any of the available support channels shown at the bottom of our page.
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Tell us what happened:
- If it's about a bonus, let us know how and where it was awarded.
- If it's about a casino round or missing winnings, we will need:
- the round ID or session ID
- and the time the issue occurred.
🧾 How to Find Your Session Number
You can locate your Session ID / Game Round ID in two ways:
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From within the game:
🎮 Settings → Game History -
From your account:
👤 Account → History → Transactions
By clicking the small squares icon next to the ID, you can copy it easily.
📸 Tip
If possible, send us a screenshot of the round or the error message. This helps our team identify and resolve the issue even faster.
đź’¬ We're always here to ensure your gaming experience remains fair, transparent, and smooth!